“deserves more than just a five-star review—it deserves a perfect ten”
I recently had the pleasure of leasing a 2022 Alfa Romeo Stelvio Sprint from Alfa Romeo London, and I cannot emphasize enough how exceptional my experience was with this dealership. Having been accustomed to dealing with Mercedes and BMW dealerships in the past, I was pleasantly surprised by the outstanding level of service I received at Alfa Romeo London.
From the moment I walked through the doors, I felt warmly welcomed by the staff. Matias, my sales specialist, in particular, was absolutely fantastic to deal with. They were straightforward, friendly, and demonstrated a deep understanding of how to cater to a luxury car buyer like me.
One of the aspects that truly impressed me was the negotiation process. Unlike some other dealerships, there was no nonsense or push from Mandy in the finance and insurance office for unnecessary add-ons or warranties. The team at Alfa Romeo London focused on making the experience fair and transparent, which I greatly appreciated. It was so good, that I test drove and did the deal on the same visit.
The delivery experience was a highlight of the entire process. Matias went above and beyond to ensure that everything was perfect for picking up the Stelvio. He took the time to explain every quirk and feature of the vehicle, making sure I felt comfortable and confident with my new ride.
But what really set Alfa Romeo London apart was the personalized touch they added. As a delightful surprise, the dealership gifted my wife and me stainless steel Alfa Romeo bottles with our names laser engraved in the iconic Alfa Romeo font script, along with a set of wood Alfa Romeo coasters. Such a thoughtful gesture made us feel truly valued as customers.
Even after the sale was completed, the staff at Alfa Romeo London continued to impress me. Matias followed up with me less than two days after taking delivery of the Stelvio, just to ensure that everything was going smoothly and that I was enjoying my new car. It’s these little touches that make all the difference in providing an exceptional personal experience.
The dealership itself is a testament to the luxury brands it represents. The waiting lounge is not only comfortable but also exudes style, with a selection of beverages, including flavored San Pellegrino sparkling water. For a car enthusiast like me, being surrounded by beautiful Alfa Romeos and Maserati adds to the overall excitement and pleasure of visiting the dealership. There was a Maserati MC20 on the floor the day I test-drove and did the deal for the Stelvio.
Alfa Romeo London, Ontario, deserves more than just a five-star review—it deserves a perfect ten. From the friendly and knowledgeable staff to the personalized gifts and impressive customer follow-up, they have set a new standard for me at a dealership
If you’re in the market for a luxury vehicle, I highly recommend visiting Alfa Romeo London, even if it’s a bit of a drive. Trust me; it’s worth it. I am a proud Alfa Romeo owner, and I owe it all to this fantastic dealership. 10 stars without a doubt!